A quicker than expected experience. All queries answered in depth immediately. Meetings at our request set up immediately. Shannon’s knowledge and experience was paramount to our successful outcome . Open honest guidance was great and provided us with the information we needed.

We honestly can’t thank our amazing agents Shannon & Karyn and the whole team at The Agency enough. From the very beginning, they gave us such personalised care and attention, guiding us through the huge journey of selling our home and buying our dream forever home. It wasn’t always easy—there were definitely highs and lows along the way—but their constant support, patience, and encouragement made all the difference. What stood out most was their communication. They were always available to answer our questions, explain every step clearly, and check in with us so we never felt left in the dark. I never once felt like “just a client” — they made me feel like family. That genuine care and kindness is something you can’t put a price on. Their hard work and dedication went above and beyond anything we expected, and they made us feel truly special throughout the whole process. Because of them, what could have been a stressful time turned into an exciting and rewarding journey. Soon we will be in our forever home, and it’s all thanks to their expertise, professionalism, and heart. I would recommend Shannon and the entire The Agency team to absolutely anyone looking to buy or sell. They don’t just do their job—they put their heart into it, and it shows.

I contacted Shannon to see if there was a price she could offer us that might help us decide, as we were about to make an offer on another property the next day. She responded promptly with an offer, which we accepted — and looking back, this home is absolutely a better fit for our family. Shannon was incredibly patient throughout the process. She understood that we needed time to do our due diligence, and she was also very understanding and respectful as my partner wasn’t fully on board initially. She offered practical solutions to help the sale progress smoothly, and even though she was representing the vendor, we genuinely felt she had our whānau’s best interests at heart. We highly recommend Shannon and The Agency. Even though we’ve found our home in a new city, we’d gladly work with her again in the future.

I am so thankful to have had the opportunity to engage Shannon and her fabulous team in the sale of our family home. The whole process from the start to completion has been so easy and the professionalism shown all the way through has been incredible. The understanding that putting our home on the market to sell wasn’t an easy thing to do because of the years of memories and love for our home. Shannon and her team have been so supportive and we thank you kindly. I sincerely recommend The Agency for your next property purchase or sale. 🙏🏽

Shannon demonstrates patience , calm and provides alternative idea . Good listener , I was given time and opportunities to discuss and ask questions. Phone call and text were answered within a short time.

Shannon and Karyn were a great team, leading the way to an excellent result in the sale of our elderly Mum’s property. They provided a prompt and very accurate appraisal, excellent marketing advice tailored to our circumstances, and regular and comprehensive advice and updates over the course of the campaign. Their professionalism could not be faulted but, even more importantly, they were quick to understand our situation, empathetic in our dealings and left us confident that they would create a great rapport with potential purchasers. We have no hesitation in recommending Shannon and Karyn to anyone looking to put their property on the market. Prue and John

Shannon was great at keeping us informed about the open homes and was always positive and encouraging through the process. We're very satisfied with the result despite selling at a challenging time.

I went to Karyn and Shannon to buy my first house, with no prior experience, that made the entire process pain free and easy. I would recommend anyone who is buying a house to contact them at The Agency

Shannon travelled out to our property within hours of us enquiring about selling and came up with a marketing strategy that worked very well. Our home was a bit unique and needed someone who could appreciate the real value of the property. I feel that Shannon did a good job for us and the purchaser.

Working with Shannon and Karyn was a pleasure. They work well as a team and went above and beyond to ready the house for open day inspections. Their knowledgeable insights into the Gisborne property market helped us complete our sale in what was a difficult market at the time.

Shannon Was very professional plus friendly caring n honest about the whole sale kept me up to date on everything as this has been a very emotional journey for me I couldn’t hv asked for a more thankyou so much hun

"We can't speak highly enough of Shannon! As first-time homebuyers, we were nervous and unsure of what to expect, but Shannon guided us through the entire process with patience, expertise, and kindness. From our initial meeting to the final signing, Shannon was always available to answer our questions, offer advice, and provide reassurance. Her knowledge of the local market and negotiation skills were invaluable in securing our dream home. What impressed us most about Shannon was her genuine interest in finding us the perfect home. She took the time to understand our needs, lifestyle and budget. Shannon’s professionalism, communication skills, and attention to detail made the entire experience seamless and stress-free. We felt confident and supported every step of the way. If you're a first-time homebuyer like us, or simply looking for an exceptional real estate agent, we highly recommend Shannon. She will go above and beyond to make your home-buying journey an unforgettable success!"