From the moment Vaughan and John took on our property, their communication was flawless. Whether it was timely updates on interested buyers, open home reminders, or us bouncing off them for advice, they were always on point. A truly positive experience and we’d highly recommend them.
John and Vaughan made the whole experience, from an initial meeting to the settlement day, incredibly easy. They both have that wonderful knack of being friendly and very approachable while also being very professional. Vaughan and John both have a great depth of knowledge on the selling process and market trends. They arrived very well prepared for the initial meeting with information about themselves and Sothebys, the selling campaign and also valuable information on the current market in my area. I was impressed by the way Vaughan and John listened to me and we worked closely together in deciding to auction the house and in developing an effective marketing plan. I appreciated the advice given in preparing the house ready for sale and the personalised calendar setting out important dates was really helpful. The team kept me well informed both before and after private viewings and contacted me straight after each open home with numbers of visitors and a summary of comments made. The regular Thursday report gave me information on marketing success as well as visitor numbers , and we had face-to-face meetings most weeks. It was great to sit back and let John and Vaughan handle the marketing and selling my house. I had every confidence in what was going on because the communication was so good. The final stage was the auction itself. We met the day prior the auction and talked about the process and expected levels of interest- again I had a very clear idea of what would happen ‘on the day’ . Auction Day was remarkably relaxed. It started for me with a meeting with the auctioneer who explained how the auction would run and who was happy to answer any questions. Again, Vaughan and John were on hand to inform and support. It was all over fairly quickly with a great outcome for all involved. Thanks John and Vaughan and thanks Sothebys
Thank you Vaughn and John , you made selling a house stress free . We were kept informed of progress every step of the way and could not fault the communications . Your ability to put our minds at ease was second to none . Always kind , always knowledgeable and always sincere , so much appreciated by us . Again our most heartfelt thanks .
We used Vaughan and John recently to help us sell our home due to relocation. They were always helpful and their whole team were quick to respond if we had any questions. They made us feel part of the family and did a great job finding a buyer in a tricky market.
From the moment we met John we felt comfortable he would provide all the knowledge we needed. He knew the history of both the home and the area. He made himself available for any queries and always answered promptly. John you made the process of buying our home so smooth, thank you!
We were very impressed with the level of support provided by Vaughan who guided us through the purchase process. He provided a service that was not rushed or pushy, was knowledgeable about the property and its custom features and was efficient in getting responses from the Vendors. We also had the benefit of Vaughan and John working as a team, John provided coverage when Vaughan was unavailable. Overall we were very impressed and would highly recommend them to anyone wanting to sell or purchase a property.
Vaughan and John went the extra mile to get our property sold in a really hard market. They got the job done. Both showed great positivity and communications were impeccable. Their support staff were also very timely and accurate. Thanks team!
We really enjoyed working with Vaughan and John - they were really easy to deal with, professional and had great market knowledge that helped both with the sale of our home and the purchase of our new home. We can't thank them enough for their care and calmness during the sale process. They worked tirelessly behind the scenes, which resulted in multi-offers and a great outcome. We would 100% recommend Vaughan and John - they are really lovely people and highly accomplished agents.
Being new to the market as an sole buyer, I was extremely grateful to have had John's support. He was very patient with me, answering any question I may have had. He always greeted me, and my family, with a smile at the open homes or private viewings - and there were a few! He understood the reason for why we were looking, and was really gently with our elderly mother, who was resistant to change. He made a stressful time much easier and spent time ensuring we made the best purchase for our needs. An awesome person, and a knowledgeable agent. Ngā mihi nui, John. I only met Vaughan once, but he was really open and they make a great team.
I found Vaughan really lovely & would consider him if I had a house to sell in the future
Both Vaughan & John had to deal with a family of three parties, as the vendor’s property was held in a trust. Trustees were not living in Napier area. Consequently their communications by phone & whats app was superb. Builder’s reports highlighted major problems they had to supervise the repair of on our behalf. They suggested contractors for us to deal directly with . Show home furniture for open days was planned. There were three offers received over 10 weeks - not consequently. Two offers were obtained when the house was emptied of furniture. Given that the my sister had been relocated to a retirement village in Christchurch, and her equity was tied up in her house, we were positive sellers..However , their negotiating skills on obtainable the best price , above the opening offer, was positive and reassuring .. signing offers was easily done electronically on line. Very grateful for their profession approach and personal contact skills. Highly recommend Vaughan & John as a great professional & knowledgable team and very friendly to work with.. would use them again if the occasion arose .
The decision to sell ones beautiful home is not an easy one. John and Vaughan were great to work with. Their energy and communication of processes and explanation of things we wanted clarified was excellent. We always felt confident they were working with our best interests at heart. Added to these attributes - they were great fun to work with.
