Easily my best experience with an agent, super switched on and efficient, replied even when I wasnāt expecting them to get back to me til later, understood everything on first take and worked really hard for me and their client. Will be my go to if Iām selling in future.
Team T were always responsive with updates, following up on enquiries and showed they were up to play with whats happening in the wider market. A great team to work with.
As a first-home buyer purchasing on my own, I expected clear communication, care and follow-through. Unfortunately, I felt unsupported and taken advantage of during and after this purchase. Before settlement, I repeatedly raised concerns about a noticeable smell throughout the property. It was agreed in the sale and purchase agreement that the home would receive a full deep clean and professional carpet clean before I moved in. The vendors and agent had weeks to arrange this, yet it was left until the day of settlement. What was completed appeared to be a quick wipe-down and mop rather than the thorough deep clean agreed to. I was later told that a clean carried out months earlier was considered sufficient, which did not reflect the condition of the home at settlement or what had been negotiated. After moving in, I discovered further issues, including a bathroom extraction fan that was not working and did not remove steam, as well as a non working heat pump, the home remaining unusually cold despite it being run constantly. These were significant issues I would have expected to be identified, disclosed or addressed before settlement. I also later became aware of concerning information about a previous renter, who has had reports of methamphetamine use - (and which ben stated it was owner occupied but it was not.) Once the sale was completed, I felt there was very little interest in helping resolve these issues, despite the agreed cleaning terms not being properly fulfilled. As a young, single first-home buyer, I relied heavily on the professionals involved and expected stronger advocacy and transparency. The process may have been efficient in getting the sale completed, but my overall experience left me feeling that completing the transaction mattered more than ensuring I received the property in the condition agreed. I would not recommend this agent to another first-home buyer who needs careful guidance and genuine post-sale support.
Communication was always fast and relevant. Market knowledge was good. Always presented well and on time
As first-home buyers, we had a lot of doubts and lacked experience throughout the process. Ben understood all of that and supported us tremendously from the beginning. I strongly believe that the reason we were able to secure this house was because of Ben. He was extremely professional in his approach, communicated clearly at every stage, and always stood by us with genuine support. He especially helped us a lot during the auction process, which made a huge difference for us. Ben is truly a reliable and professional agent, and I would confidently recommend him to anyone.
Theo has always been a great agent to deal with is sharp, honest and always goes above and beyond we have dealt with Theo on a number of properties and always had a great experience.
Very good availability and quick.at answering any queries.
Working with Ben was a dream! We were nervous about selling our home whilst being out of the country but Ben made the process so easy for us. He was excellent at keeping in touch and giving us regular updates. His ability to turn the process around from listing to sale as quickly as he did, in a tough market was amazing. Canāt recommend him enough. Thanks so much Ben!
Ben was responsive and organised in all aspects of the sale process. His direction and advice were always clear and easy to follow with easy to understand explanations and communication. Thanks for your efforts Ben
Theo and the team were great communicators and easy to deal with.
At first we didnāt think it was possible to be able to attend auction as first home buyers, but with the help of Ben, we made it to the auction and were the winners on the day! He was easy to contact, always professional and always had the answers to our many questions :)
Team Theo
