Caro had all the skills needed, she knew her market and understood the outcome I wanted, working with me and the buyers to achieve this. She knew the area and its potential. She also had the ability to endure the times when I felt helpless for a positive outcome, keeping me informed at every step and ensuring there was plenty of interest in my property. It was a difficult property to sell due to the steepness in places but she saw through this and enabled the purchasers to see the potential as well. Thank you so much for all your hard work, your professionalism and faith in the best outcome for me, both with this sale and the purchase of my next property. This ensures she will be the person I recommend to others and will use when I come to sell again. Again thank you for all you have done, Wahoo we have sold !!

The advice given was realistic and the sale was in large part achieved due to sheer tenacity and people skills

Carolyn was a delight to work with. Patient and responsive to the varied situation to purchase this property. She was very honest and helpful. Thank you

It was an absolute pleasure working with Carolyn, she made the whole process easy, great communication and has great ideas to help vendors with the sale of their home and help buyers with their questions and offer ideas and solutions. You can see the passion and enjoyment Team Caro has helping people through the purchase and sale process, as we know it is usually a very stressful time, and this has probably been the easiest process I have experienced when selling a home :)

Very Professional. Very honest in her approach to how to sell my house. Keep me up to date with all aspects of the sale. Sold the house very quickly with no problems with the sale. I would be happy to recommend Suzie to sell your property.

It was great working with Kerri to sell my house at 11 Morey Street, Rotorua. She was extremely informative, and kept me well up to date on viewers/potential buyers along with keeping the property in top shape (I am based elsewhere). Easy to share ideas with and also happy to support my goals and offer good and realistic advice around what I wanted to achieve. Would reccomend

She kept me informed and worked tirelessly. She cared about my property and my expectations. Suzie made herself available promptly when I had enquires and open homes on weekends were never an issue. I am very pleased with the service provded.

Suzie was excellent. 10/10. Knowledgeable. Clear communication both face to face and via text and email. Followed up my queries promptly. Excellent. Had done my homework on line in the weeks beforehand. Sold my Napier house one day. Bought my Rotorua house two days later. All went smoothly. I will be giving her a quality Hawkes Bay Sauvignon Blanc and a copy of my travel book.

We were initially searching for a house in a different area. Every week, we visited open homes and looked through nearly 50 properties, but none of them truly felt like “the one.” Then, one day, we decided to check out a lifestyle property a little further out of town. That was when we first met Carolyn. Her way of talking about the benefits of living in the countryside came from her own experience, and her words really resonated with us—especially because we ourselves had lived in the countryside back in Japan. Unlike other agents, we felt that Carolyn was speaking from her heart, and we immediately trusted her. A few weeks later, we happened to see another property—and there we met Carolyn again. That property turned out to be the house we live in today. From the moment we walked in, my wife and all of our children fell in love with the place. That had never happened before, and it just so happened that Carolyn was the agent in charge of the property. On the way home from that open home, we were all talking excitedly in the car about how wonderful the house was. The only issue was that the price was beyond the budget we had originally set. We told ourselves, “It’s a wonderful house, but it’s just not possible,” and we tried to let it go. But strangely, we couldn’t stop thinking about it. It felt like we had already fallen in love with the house. Even though it was beyond our budget, we started seriously thinking about our future life plans, our finances, and we had many discussions as a couple. Eventually, we decided to give it a try and move forward toward purchasing it. In the end, we were very fortunate to be able to make it ours. Throughout the process, Carolyn exchanged many emails with us, and we always felt she responded with sincerity and care. Now, Carolyn and we are neighbors in the same community. I’d love to catch up with her again soon. We are very grateful for this opportunity to write a review, and we hope it will be helpful to someone else.

Carolyn is at the top of her profession, with great knowledge and understanding of the market. Easy to talk to with and fantastic suggestions to the house more salable

Dear Tremains Team, I wanted to take a moment to share our experience and express our sincere gratitude for the incredible service we received during the purchase of our new home. We had the pleasure of meeting the lovely Kerri at our very first viewing. You often hear people say, "you just know when you know" and that was absolutely true for us. I was ready to sign the paperwork on the spot! Kerri provided us with valuable information about nearby properties that had recently sold and was clear, honest, and professional when answering all our questions. If there was ever anything she wasn’t immediately sure of, she didn’t leave us waiting long more than once, I received a call shortly after our viewings with the answers we needed. Her promptness and dedication made us feel completely supported throughout the entire process. From the moment we submitted our offer through to going unconditional and finally to settlement day, Kerri was nothing short of amazing. My husband and I had been searching for a long time and were beginning to think we’d never find the right place. Unfortunately, we had dealt with many agents who didn't follow up or communicate clearly, which made the difference with Kerri all the more striking. We also want to acknowledge and thank a few other companies who supported us along the way their help was truly appreciated. However, Tremains stood out above the rest, and that’s due in large part to the fantastic service and care we received from Kerri. Without her, we wouldn't be where we are today in our dream home. From the bottom of our hearts, thank you. Tremains is incredibly lucky to have such a dedicated and exceptional agent on their team. Regards Chris & Toni Thom

Friendly and helpful. Thanks so much.