Ashlee was friendly but a few things were missed

Ashlee is friendly, approachable and someone we genuinely liked dealing with. She was proactive with communication and follow-up when we were prospective buyers, which gave us a really positive initial impression. However, I did feel that level of attention dropped off once the agreement was signed. There were a few things that weren’t followed up on, and at times I felt rushed through the process. In hindsight, we may have picked up on issues earlier with more guidance, including broken features such as the underfloor heating. We also raised concerns about lifting wallpaper and a carpet stain, but these were never addressed. The house was quite grubby at handover, which was disappointing. While a gift basket isn’t an expectation, as first-home buyers spending $915,000, we had hoped for a little more care and attention. Buying your first home is a huge milestone, and we wanted the experience to feel special. The biggest disappointment was the warranty. A key reason we chose the property was that it came with an existing warranty. I specifically asked about this around settlement but never received information that it needed to be transferred within a certain timeframe or that there was a $400 fee. We have since discovered the warranty is now void, something we only uncovered after contacting the office directly. Had we been given this information, we could have taken the necessary steps to preserve it. We would not have offered so much if we were aware of the issues. Overall, we liked Ashlee personally, but felt the service and follow-through dropped considerably once we were committed buyers. We would have appreciated more consistent communication, attention to detail and care throughout settlement and handover.