Lack of Communication Made Buying Our Home a Nightmare

Buying our first home should have been a joyful milestone, but working with Rachel and the team at Harcourts Papamoa turned it into a deeply stressful ordeal. After going unconditional, communication virtually disappeared—we were left in the dark unless we chased for updates. As first-time buyers, we expected guidance and support. Instead, we got silence. Shockingly, we didn’t meet Rachel until the final pre-settlement inspection. No personal contact during such a major financial decision felt careless and dismissive. We were treated like a number, not valued clients. Concerns raised during inspections were brushed off, and the overall lack of professionalism and accountability was appalling. The stress we felt didn’t come from buying a house—it came from Rachel and her team at Harcourts. We're relieved to have our home, but the process was soured by this experience. We won’t be recommending Rachel or Harcourts Papamoa. We sincerely hope this feedback is taken constructively. Everyone deserves an agent who communicates clearly, acts professionally, and is genuinely present for both parties during such a major life event. Buyers and sellers deserve better.