Caroline Yau & Steve Williams helped the reviewer sell this property

Held our hand every step of the way.

When my elderly parents came to sell their home, I had no hesitation in recommending Caroline and Steve as Caroline sold our last house 23 years earlier and having stayed in touch, I had full confidence in their professionalism and motivation to do their very best to achieve a good outcome. From the get go, the process was swift and efficient-Caroline and Steve always maintained a respectful and patient attitude with my parents understanding that the sale of their home would fund their move to a retirement village.Their comprehensive presentation outlined the basis for their appraisal, strategy for marketing and a clear thorough progress calendar to guide us through the busy coming weeks. We appreciated their guidance and sensible advice in preparing the house to present at its best. They oversaw the work undertaken by their recommended stager, gardener, house washer and painter which lightened our load. Caroline and Steve remained in constant contact via email and text updating us with buyer info and feedback, producing weekly summaries. Despite the unpredictable disappointing numbers of buyers during this time, Caroline and Steve kept on top of the outcomes, proposing changes in marketing strategy to fit with the responses from the buyers and the slow selling market. After following their strategic advice we achieved a sale in 7 weeks. We felt Caroline and Steve shared our journey through the emotions of disappointment in not seeing the numbers of buyers or offers we had hoped for, frustration with the slow market, the pressure of having to make a sale and the realisation of facing the reality of today’s market. Nevertheless they never ceased to work hard at obtaining offers and giving us the best advice to price the property accordingly. In the end, they presented a multioffer which saw us achieving a price over the new asking price! Their thoroughness and persistence with previous buyers and relationships with other agents paid off. Thank you!