Bayleys Palmerston North

Chelsea is the Property and Business Manager for Bayleys across the Manawatū-Whanganui region, with strategic responsibility for the property management division and a broader focus on business fundamentals across the wider business. Her leadership role spans Bayleys' offices in Whanganui, Marton, Feilding, Taihape, Ohakune and Palmerston North, providing leadership, direction and consistency across the business. With an extensive background in property and real estate, Chelsea brings a considered, people‑focused approach to business leadership. She is passionate about fostering a supportive and positive culture, believing this is fundamental to strong team performance and the consistent delivery of high‑quality service to clients. By encouraging collaboration and the sharing of knowledge and experience across teams, Chelsea ensures people are well supported and well equipped to achieve strong outcomes for both the business and its clients. Chelsea’s career spans both the real estate and building industries. She began in administration and marketing within a Feilding real estate office, where she developed a strong appreciation for property, operations and working with people. She later held the role of franchise manager for a national building inspection company, gaining in‑depth knowledge of the building envelope. This background provides valuable commercial and practical insight, supporting sound decision‑making across both operational and strategic areas of the business. Committed to leading by example, Chelsea holds her Level 4 Certificate in Property Management and became an Accredited Property Manager with REINZ in 2023, along with her Level 4 Certificate in Real Estate (Salesperson) license. In a heavily regulated industry, she is a strong advocate for structure, accountability and ongoing professional development, and places a high value on formal training and continuous improvement across the business. Working for industry leader Bayleys is reflected in the professional, solutions‑focused service Chelsea supports across the organisation. Under her leadership, teams work proactively, are well supported by industry‑leading technology and resources and remain responsive to evolving regulatory and commercial environments. Chelsea is proud to be part of a wider Bayleys team that is driven, collaborative and committed to delivering strong, consistent results for clients.

Helping people find a house they can truly call home is what drives Rochelle Mack, Regional Team Leader for Bayleys Manawatū-Whanganui Property Management. While property management can be a challenging profession, Rochelle thrives on leading high-performing teams and supporting clients, customers, and colleagues to achieve the best possible outcomes. Her enthusiasm for the industry is evident in the way she mentors others and fosters a positive, solutions-focused environment. Rochelle brings over three years of hands-on property management experience, giving her a well-rounded understanding of both landlord and tenant needs. Her practical knowledge, combined with strong leadership and business development capability, enables her to deliver considered, results-driven outcomes across every aspect of the role. Prior to entering the industry, Rochelle spent eight years with Ryman Healthcare, progressing from housekeeping to a qualified Diversional Therapist. In this role, she developed and delivered client-focused programmes that supported psychological, spiritual, emotional, social, and physical wellbeing, an experience that underpins her empathetic, people-first approach today. Alongside her professional journey, Rochelle credits her time as a full-time mum as her greatest achievement, further strengthening her organisation, resilience, and ability to connect with people from all walks of life. These combined experiences have shaped her calm, solutions-focused approach to negotiation, enabling her to achieve balanced, positive outcomes for all parties. As Regional Team Leader, Rochelle is passionate about supporting her team to deliver exceptional customer service, maintain regulatory compliance, and build strong, lasting relationships with landlords and tenants. She holds a Level 4 Property Management Certificate and REINZ accreditation, ensuring best practice is consistently upheld across the region while continuously improving systems and performance. Known for her empathetic nature and strong problem-solving ability, Rochelle brings creativity and strategic thinking to her leadership. She takes pride in mentoring her team, supporting their professional growth, and driving results through collaboration and clear communication. Outside of work, Rochelle enjoys spending time at home with her husband and cats. A self-confessed cleaning enthusiast, she enjoys giving her home a thorough refresh on the weekends and regularly travels to Wellington to visit her two daughters. Rochelle is a valued leader within the Bayleys Manawatū-Whanganui property management team, guiding a dedicated and hardworking team, committed to delivering the skills, expertise, and service excellence clients can rely on.

Sally Latta brings a fresh perspective and a genuine passion for helping people to her role as Property Manager at Bayleys Palmerston North. Sally has established herself in property management with a friendly, fun, and compassionate approach. Her background in sales, combined with her experience as a rental property owner, gives her a strong understanding of the needs of both landlords and tenants. She is known for building genuine relationships, navigating challenges with ease, and delivering a service that is honest, reliable, and personable. What drew Sally to Bayleys was its positive vibe and the opportunity to grow within a supportive team. She thrives on collaboration, working closely with her colleagues to plan and deliver tailored property management solutions that meet the unique needs of clients. Outside of work, Sally treasures family time, especially with her three children and two beautiful grandchildren. Together with her partner, she loves exploring the outdoors in their camper, embracing the adventures of life and the joys of family connections. With her approachable demeanour, real-world experience, and dedication to excellence, Sally is committed to making property management as seamless and stress-free as possible for landlords and tenants alike.

Bringing a wealth of life experience and a genuine passion for people, Elaine Ellery is a valued member of the Bayleys Property Management team in Palmerston North. With a strong commitment to delivering exceptional service, Elaine is focused on creating positive outcomes for both landlords and tenants, ensuring properties are well cared for and relationships are built on trust and respect. Since entering the real estate industry in 2019, Elaine has approached property management with empathy, resilience, and a solutions-focused mindset. Her background in manufacturing, logistics, and working alongside real estate professionals over the past 20 years has equipped her with the patience and adaptability needed to navigate the day-to-day challenges of the role. Known for her ability to see the good in every situation, Elaine works without judgement and is dedicated to going the extra mile for her clients, their properties, and the Bayleys brand. Born and raised in Palmerston North, Elaine has a deep connection to the Manawatū region and takes pride in supporting her local community. A strong believer that property is ultimately about people, she finds the most rewarding part of her role is helping others; whether that’s finding the right home, resolving issues, or simply seeing a positive outcome for all involved. Outside of work, Elaine enjoys spending time with her family, supporting local rugby as a proud Manawatū and Marist supporter, and exploring her creative side through crafting and crochet. She also enjoys reading and getting out for walks. With a determination to keep learning and growing, Elaine is excited to establish herself within the Bayleys Palmerston North office. Backed by a trusted brand and a supportive team, she is ready to help take the stress out of property management while delivering a people-first approach her clients can rely on.

With over two decades of experience in the real estate industry, Karen Leighton brings a wealth of knowledge, strong industry relationships, and a genuine passion for people to her role as Property Services Coordinator at Bayleys across the Rangitīkei and Manawatū. Karen’s extensive experience in property management has given her a deep understanding of the needs of both landlords and tenants. Known for her professional, honest, and approachable nature, Karen takes pride in delivering exceptional service and making the property journey as smooth and straightforward as possible. In her role, Karen is responsible for the letting of rental properties and onboarding new property management clients across the Rangitīkei and Manawatū regions. Her wealth of experience, combined with her strong understanding of the local rental market, enables her to provide valuable guidance to property owners and ensure their properties are well positioned from the outset. Karen holds a Level 4 Residential Property Management qualification and keeps up to date with tenancy legislation, industry developments, and best practices. Her previous experience as a Property Manager and Office Manager has also strengthened her ability to build strong relationships, communicate effectively, and work collaboratively with both clients and colleagues. Passionate about her local community, Karen enjoys helping property owners make confident decisions and connecting quality tenants with homes that are the right fit. Her attention to detail and commitment to achieving positive outcomes make her a valued member of the Bayleys team. Outside of work, Karen is a life member and youth hockey administrator in the Rangitīkei area, reflecting her longstanding commitment to her community. She also enjoys spending quality time with her family, particularly her grandson. Whether you’re considering renting your property, looking for support with your next investment, or simply want to discuss your property management needs, Karen is here to provide knowledgeable, personalised service across the Rangitīkei and Manawatū regions.