Good-intentioned, but important details missed

We chose to work with Lynette because of her and her husband’s combined years of experience in the Diamond Harbour area, which gave us confidence in their local knowledge and expertise. I do believe her intent was there, and she wanted to work hard on our behalf. We also recognise our property had its complexities, and Lynette had plenty of portfolios to work on. However, we don’t feel those factors excuse some of the key details that were missed. The first issue came with offers. After letting the initial offer go (which was fine), the next offer came in $10,000 lower. We were understandably not stoked, but more concerning was that Lynette said she had forgotten and believed it was the same as the first offer. That lack of attention to detail didn’t inspire confidence. Secondly, our property went to auction and the for sale sign outside was tagged with graffiti. After the auction passed in, instead of properly addressing it, a sticker was placed over the auction details and the graffiti was left. When we checked it ourselves, it turned out to be liquid chalk and came off almost instantly. The following day, we received an email thanking us for removing it, stating they had seen it but didn’t know how to remove it - which didn’t feel entirely honest given how easy it was to clean. Finally, there was confusion around our settlement date. While I appreciate Lynette’s desire to ensure everything was on track, questioning our understanding of the date - only to later admit she didn’t have the contract in front of her - didn’t feel professional. Overall, I don’t doubt her effort or intentions, but the number of missed details, particularly with something as important as selling a home, made for a frustrating experience. Unfortunately, this fell short of our expectations and we wouldn’t recommend. We do sincerely wish Lynette the best.