Made to Feel Like I Matter

Nikki and her team helped me to redefine my ideas of what quality, professional and yet, somehow compassionate, property management can look like. My situation felt unique; I'd worried endless that my needs couldn't be met, and yet they were - not just on paper, but also, by helping me navigate and educating me through the process along the way, I feel that Nikki truly went the extra mile to connect, to understand and to want to help. This was not what I'd come to expect, especially in a rentals market such as Aotearoa New Zealand is in the grips of right now; there are no shortage of individuals and families like mine in need of a helping hand, and yet so few good people prepared to extend theirs as Nikki did for me and mine. She ticked all the boxes, including one or two that I had felt she may not have ever encountered before - and she did so with such calm, empathetic professionalism that I never thought twice about reaching out no matter how outside-of-the-box my needs felt. I cannot envisage that I will ever encounter service like Nikki's again in this high-demand sector; certainly, I would be hard-pressed to even consider working with anyone else, from any other agency. My heartfelt thanks go to Nikki and her team - they left nothing uncovered and I genuinely struggle to think of anything that I can suggest they might look to improve. 10/10 ⭐⭐⭐⭐⭐